Today’s customer experience requires a combination of individualized insights, connected interactions and an agile approach to predict customers’ needs. Come to find out how we use data to manage our customers’ experience at Česká Spořitelna. With their help we assess our clients’ needs and predict in what way we, as their bank, can help them.
About the facilitator: Pavel Vaněček
Pavel graduated from the Faculty of Mathematics at Charles University and joined Česká Spořitelna in 2014. His first position was in the marketing research department, but now he devotes his time to data mining. He likes to ride his electric bike to work.
Places for this workshop are limited, please register by completing our registration form: https://docs.google.com/forms/d/e/1FAIpQLSfUX58RHu8pn0VI-nFQbo3uMga8viJ3VxG8Zfccsr2KKvg19A/viewform
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